Urgent appointments
To request an urgent appointment for today (Monday to Friday) during opening times:
- phone us on 01992 642446
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Routine appointments
To request a routine appointment in advance during opening times:
- contact us online via Accurx
- use your NHS account (through the NHS website or NHS App) to book an appointment, screening test or vaccination
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Enhanced access
To try and provide a better service to patients who work or find it difficult to see a Doctor during the week, we have a Saturday surgery once a month.
Please contact the practice for more information.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- by text
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
To cancel your appointment:
- call the practice and leave a message on our voicemail facility (no queuing on the phoneline for this for this option).
- contact us online via Accurx
- use your NHS account (through the NHS website or NHS App)
- using the GP online system: SystmOnline
- phone us on 01992 642446 during opening times
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by call or by text
- if you need an interpreter
- if you have any other access or communication needs
Home visits
Requests for home visits should be made between (8.30am – 10.00am,) but patients are reminded that it is preferable that consultations take place in the surgery where diagnostic facilities are ideal.
Emergency requests can be made at any time, but it is essential that the nature of the emergency is stated as home visits are usually restricted to Elderly, housebound, or seriously ill patient.
We cannot guarantee that one of our practice GP’s will attend as we use the Acute In-hours Visiting Service (AIVS) to support the GP’s when demand is high. AIVS will visit with 6 hours of the visit being passed to them.
Please see our Home visits page for more information.